Updated on June 24, 2026.
This Privacy and Personal Data Protection Policy explains how Nexdom Consultoria e Sistemas Ltda collects, uses, stores, shares, protects, and otherwise processes personal data, in compliance with the principles and provisions of Brazilian Law No. 13,709/2018 (Brazilian General Personal Data Protection Law - LGPD) and other applicable rules.
By using the systems, platforms, websites, applications, or services made available by Nexdom, the user acknowledges the practices described in this Policy.
1. Controller Identification
- Legal name: Nexdom Consultoria e Sistemas Ltda.
- CNPJ: 20.280.265/0001-06.
- Address: Rua Padre Severino, No. 285/202, Sao Pedro district, Belo Horizonte/MG, CEP 30330-150, Brazil.
- Contact email: contato@nexdom.com.br.
- Website: www.nexdom.com.br.
2. Systems and Services Covered
This Policy applies to services and solutions developed or operated by Nexdom, including, but not limited to, the following systems:
- Teraz: a web-based ERP system for financial, commercial, administrative, operational, and project management.
- Wallison: an Artificial Intelligence agent for commercial prospecting, service, support, process automation, and interaction with customers and potential customers.
3. Categories of Data Processed
Nexdom may process the following categories of data:
3.1. Identification Data
- Full name, CPF, CNPJ, legal name, trade name, identification documents, and legal representative data.
3.2. Contact Data
- Email, phone number, address, and corporate communication data.
3.3. Access and Browsing Data
- IP address, access date and time, usage logs, device identifiers, browser, and operating system.
3.4. Financial and Banking Data
- Data required to issue charges, financial reconciliation information, banking data provided by users, and information from authorized banking integrations.
3.5. Commercial and Operational Data
- Proposals, contracts, orders, projects, tasks, customer records, relationship history, and information entered by users into the systems.
3.6. Data Obtained Through Integrations
- Data from the Brazilian Federal Revenue Service, financial institutions, public APIs, and third-party systems integrated with Teraz or Wallison.
3.7. Data Related to Artificial Intelligence
- Questions submitted to Wallison, interactions and conversations, support requests, information provided while using AI features, and data required to generate responses, analyses, and automations.
4. Data Collection Methods
Data may be collected directly from the user, through electronic forms, during registration in the systems, through authorized integrations, public APIs, legitimate public databases, technology partners, and the use of Nexdom systems and services.
Nexdom may perform registration validation procedures to ensure the authenticity, integrity, and updating of the information provided.
5. Purposes of Processing
- Provision and operation of the Teraz and Wallison systems.
- Financial, commercial, administrative, and operational management.
- Contract execution, customer service, and technical support.
- Process automation, commercial prospecting, billing, and project management.
- Institutional communication, compliance with legal and regulatory obligations, auditing, traceability, fraud prevention, system security, and regular exercise of rights.
- Improvement of services, features, and user experience.
6. Legal Bases for Processing
Data processing may be based on the following legal bases under the LGPD:
- Contract performance and preliminary procedures related to a contract.
- Compliance with a legal or regulatory obligation.
- Regular exercise of rights in judicial, administrative, or arbitration proceedings.
- Legitimate interest of the controller or third parties.
- Credit protection, fraud prevention, and system security.
- Consent of the data subject, when necessary, and other cases provided for by applicable law.
Processing will not depend on consent when another valid legal basis under the LGPD applies.
7. Artificial Intelligence
Wallison uses Artificial Intelligence technologies to support prospecting, service, support, and automation processes.
Information provided while using Wallison may be processed to generate responses, classify information, provide operational suggestions, support decision-making, automate tasks, and improve user experience.
Nexdom adopts measures so that Artificial Intelligence is used in a manner compatible with the LGPD, observing the principles of purpose, necessity, transparency, security, and non-discrimination.
8. Records, Logs, and Auditing
For security, traceability, and compliance purposes, Nexdom may record access logs, operations performed in the systems, registration changes, financial transactions, actions performed by users, queries made, and interactions with Artificial Intelligence features.
These records may be used for audits, internal investigations, incident resolution, fraud prevention, and compliance with legal and regulatory obligations.
9. Data Sharing
Data may be shared, when necessary, with financial institutions, hosting providers, cloud computing services, authentication tools, communication platforms, Artificial Intelligence providers, technology partners, support providers, legal and accounting firms, and administrative, judicial, or regulatory authorities.
All sharing will observe the principles of purpose, necessity, adequacy, and security.
10. International Data Transfer
Nexdom may use hosting, storage, processing, or support services located in Brazil or abroad.
Due to the technology infrastructure used, international data transfers may occur to countries where suppliers, technology partners, or service providers are located.
In these cases, Nexdom will adopt appropriate measures to ensure the protection of personal data, observing the requirements of the LGPD and the rules of the Brazilian National Data Protection Authority - ANPD.
11. Information Security
Nexdom adopts technical and administrative measures intended to protect personal data, including access control, permission management, encryption when applicable, access monitoring, event logging, periodic backups, protected environments, internal security policies, and incident response procedures.
Although market best practices are adopted, no digital environment is entirely immune to security risks.
12. Data Retention and Deletion
Data will be retained during the contractual relationship, for the period necessary to comply with legal obligations, for tax, accounting, and regulatory purposes, for the regular exercise of rights, audits and internal controls, fraud prevention, and the applicable limitation period.
Once the processing purposes have ended, data may be deleted, anonymized, or retained when there is a legal basis for its preservation.
13. Data Subject Rights
Under the LGPD, the data subject may request confirmation of processing, access to personal data, correction of incomplete, inaccurate, or outdated data, anonymization, blocking, or deletion when applicable, data portability, information about sharing, withdrawal of consent when applicable, and other rights provided for by current legislation.
Requests may be sent to contato@nexdom.com.br. Nexdom may request additional information to confirm the requester's identity before responding to the request.
14. Cookies and Similar Technologies
Nexdom systems and websites may use cookies and similar technologies for service operation, security, authentication, personalization, performance measurement, and usage statistics.
The user may configure their browser to restrict or block cookies, subject to the functional limitations resulting from that choice.
15. Changes to this Policy
This Policy may be changed at any time to reflect legal, regulatory, technological, or operational changes.
The current version will remain available through Nexdom's official channels. Continued use of the services after publication of changes will be interpreted as acknowledgment of the updated version of the Policy.
16. Contact
In case of questions, requests, or issues related to the processing of personal data, the data subject may contact Nexdom through the following channels:
- Email: contato@nexdom.com.br
- Address: Rua Padre Severino, No. 285/202, Sao Pedro district, Belo Horizonte/MG, CEP 30330-150, Brazil.
